TERMS AND CONDITIONS:
Before confirming your order please read through these terms and conditions and the links associated with it such as our FAQ and Shipping information. By ordering items in the webstore, you agree to be legally bound by these conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this website from time to time. We reserve the right to revise and amend the website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the website following any change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these conditions.
The personal information that you provide will only be used in order to fulfill your order. We do not share your information with any third party other than those needed to complete your order. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
Cookies are used by the website in order to improve your browsing experience. The cookie identifies your computer and allows the site to remember your personal settings. The website may not operate properly when cookies are disabled in your web browser.
Given the unpredictability of technology and the online environment, we cannot promise that our website will be uninterrupted or entirely error free, or free of viruses or bugs, or compatible with any other software or material. Accessing the website is entirely at your own risk. We are not responsible to you if we are unable to provide our internet services for any reason beyond our control.
The content of our website is presented “as is,” and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to correct errors, make changes to our website, withdraw any part of our site, or to update product information at any time if we consider it necessary.
When you have placed your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and let you know the correct projected shipping dates.
The descriptions of the products on display at the Website are intended to be as close as possible to the finished product. The information given on each product and the product pictures or videos are however provided for the guidance only.
We make every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
All prices in the webstore are stated in EUR. The price of each product is stated excluding shipping costs but including Italian VAT of 22%. For orders shipped outside of the European Union, VAT is automatically deducted at the time of checkout.
We reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout the checkout process.
Our webstore accepts payment from all major credit cards and is charged when the order is placed. The timing of the charge depends on the issuing bank/institution. Credit card payment is made with our partner Banca Sella , Italy’s largest e-commerce payment portal. All transactions are encrypted and 100% secure. As a measure to ensure the safety of both ends of the transaction, we only accept payments from credit cards issued in the same country the order is placed from. By placing an order, you agree to payment being charged to your prepay/debit/credit card.
We ship using DHL and the prices are given once you have selected the destination country. Estimated delivery times are between 2-3 days within Europe and 3-8days for the rest of the world. Please read more about Shipping here
Orders take between 6-8 working days to be processed. Orders are shipped weekdays Monday – Friday, orders placed during the weekend will be processed the following weekday.
Non EU customers.
All our prices include 22% Italian VAT. Customers outside of the European Union will not be charged for any tax and the price is reflected upon checkout once the destination country is selected. Please read our FAQ and Shipping conditions regarding local taxes and import duties here
We cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.
We will not pay return shipping costs for uncollected packages. Nor are we liable if the customer declines to pay local customs and duties.
Exchanges, returns and refunds
We will examine any returned Goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Goods.
For more detailed information regarding exchanges/returns/refunds, please refer to our Customer Service and Shipping pages here and here.
Customer service contact:
If you have any questions please contact the customer service at email@example.com Please not that it may take us a few days to respond to your email. Be assured that we will reply to your inquiry in the order it was received.
If we forsee any delay in completing your order we will contact you by email. However we cannot be liable for delays that are outside of our control. These reasons can include (but are not limited to): shortage of raw materials, problems with our suppliers, breakdown of equipment, acts of God/Force majeure.
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email us at firstname.lastname@example.org and we aim is to respond to your complaint within a few working days.
Made to order shoes and change Fitting
Made to Order shoes, Ready to Wear shoes with D and F fittings, Pre Order shoes,Sale shoes, or Outlet shoes are not eligible for refunds.
Shoes that are purchased from the outlet section of the website are non refundable.
This website and webstore is owned and operated by Silv.an SRL registered in Italy, and as such is goverened by the laws of Italy and the European Union.
This website is owned and operated by Silv.an SRL. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Silv.an SRL. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Silv.an SRL.
WE RESERVE THE RIGHT TO LIMIT OR REFUSE ANY ORDER.